CMDB Manager H/F

Join a
In order to strengthen the Delivery organization of his client, Hays Technology is looking for CMDB Process Expert (m/f)

The Bank is increasing the level of automation in the scope of data feeds around the Configuration Management Database. To achieve this strategic goal, the CMDB Process Expert will:

- Act as the local CMDB and IT processes Subject Matter Expert and Single Point of Contact for the squads and the Tech management team, in the context of a collaboration with stakeholders from the Bank's Group
- Learn and master the Global Data Model (GDM) 4.0, and its physical application to the CMDB (ServiceNow)
- Guide the alignment of our CMDB with the GDM 4.0
- Support Squads in the design and registration of their IT Asset stacks, Services, CI, etc.
- Align with the Bank and local Stakeholders on CMDB, GDM and IT Process related topics.
- Be an active member of the different guilds
- Follow-up evolution of the CMDB and operate in close cooperation with IT Risk ambassador for IT Risk uses of the CMDB.
- Educate squads members in the usage of the GDM, CMDB and IT Processes
- Provide detailed guidance documentation (procedures, cookbooks, etc.) in Confluence
- Monitor the health of the CMDB and report to the TMT on a regular basis
- Look for local automation improvement (provisioning, registration, alerting, …)
- Provide guidance to resolve Data Quality Index (DQI) errors
- Integrate the CMBD into the other IT processes (Change, Release, Incident, ….)

Competencies / Behaviour :
- Ability to work in an Agile, collaborative environment
- Taking initiatives and responsabilities
- Ability to adapt and anticipate ; open to frequent technology changes
- Excellent communication, adapted to the interlocutors, clear and synthetic
- You are bridge builder between IT and the Business
- Stakeholder management in an international context
- Rigor, precision
- Customer/result oriented
- Team spirit
- Ability to learn and transmit knowledge

Technical skills :
- Practical experience in ServiceNOW ITSM
- Configuration Management and Inventory Management using ServiceNOW CMDB
- You are an expert in CMDB business analysis, and ITSM process & data mapping
- Deep knowledge in following ITSM processes: Configuration Management, Change Management, Incident Management, Lifecycle Management, IT Risk Management, Release Management and Application Portfolio Management
- You have experience in IT Risk activities
- Project Management skills
- Knowledge of BigFix and TADDM and software programming are a big plus.

Languages:
French and English are mandatory. Several meetings will need to be held either in English or French. #1288394
Click here to access HAYS Privacy Policy, which provides detailed information on how we use and protect your personal information, and your rights in relation to this.

Summary

Job Type
Contract
Industry
Banking
Location
LUXEMBOURG
Specialism
Data Advanced & Analytics
Pay
To Negotiate
Ref:
1288394

Talk to a consultant

Talk to Firmin Kenhale, the specialist consultant managing this position, located in Luxembourg
Hays, 65 Avenue de la Gare

Telephone: 00 352 268 654