CMDB Manager H/F

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In order to strengthen the Delivery organization of his client, Hays Technology is looking for CMDB Process Expert (m/f)

The Bank is increasing the level of automation in the scope of data feeds around the Configuration Management Database. To achieve this strategic goal, the CMDB Process Expert will:

- Act as the local CMDB and IT processes Subject Matter Expert and Single Point of Contact for the squads and the Tech management team, in the context of a collaboration with stakeholders from the Bank's Group
- Learn and master the Global Data Model (GDM) 4.0, and its physical application to the CMDB (ServiceNow)
- Guide the alignment of our CMDB with the GDM 4.0
- Support Squads in the design and registration of their IT Asset stacks, Services, CI, etc.
- Align with the Bank and local Stakeholders on CMDB, GDM and IT Process related topics.
- Be an active member of the different guilds
- Follow-up evolution of the CMDB and operate in close cooperation with IT Risk ambassador for IT Risk uses of the CMDB.
- Educate squads members in the usage of the GDM, CMDB and IT Processes
- Provide detailed guidance documentation (procedures, cookbooks, etc.) in Confluence
- Monitor the health of the CMDB and report to the TMT on a regular basis
- Look for local automation improvement (provisioning, registration, alerting, …)
- Provide guidance to resolve Data Quality Index (DQI) errors
- Integrate the CMBD into the other IT processes (Change, Release, Incident, ….)

Competencies / Behaviour :
- Ability to work in an Agile, collaborative environment
- Taking initiatives and responsabilities
- Ability to adapt and anticipate ; open to frequent technology changes
- Excellent communication, adapted to the interlocutors, clear and synthetic
- You are bridge builder between IT and the Business
- Stakeholder management in an international context
- Rigor, precision
- Customer/result oriented
- Team spirit
- Ability to learn and transmit knowledge

Technical skills :
- Practical experience in ServiceNOW ITSM
- Configuration Management and Inventory Management using ServiceNOW CMDB
- You are an expert in CMDB business analysis, and ITSM process & data mapping
- Deep knowledge in following ITSM processes: Configuration Management, Change Management, Incident Management, Lifecycle Management, IT Risk Management, Release Management and Application Portfolio Management
- You have experience in IT Risk activities
- Project Management skills
- Knowledge of BigFix and TADDM and software programming are a big plus.

French and English are mandatory. Several meetings will need to be held either in English or French. #1288394
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Job Type
Data Advance&XAnalytics
To Negotiate

Talk to a consultant

Talk to Firmin Kenhale, the specialist consultant managing this position, located in Luxembourg
Hays, 65 Avenue de la Gare

Telephone: 00 352 268 654