Join the IT team of a Luxemburger bank, has a Desktop Support Analyst
Hays Technology, is searching for one of his client, a bank in Luxembourg, a Desktop Support Analyst.

Your main responsibilities will include:
· Provide IT technical support to all end users in the Krakow office and other Global Offices .
· Maintain, analyze, and repair hardware and software systems. Respond to tickets and troubleshoot and resolve problems in a timely manner.
· Liaise with other Systems support personnel in Europe and the US on hardware and software upgrades and complex IT issues and projects.
· Remain knowledgeable on current technologies and BBH standards through training classes, industry literature, and on-the-job training.
· Assist with the implementation of Systems Projects/Upgrades as required.
· Develop and document technology operational procedures and equipment.
· Assist in the documentation, testing, and implementation (if necessary) of the Krakow Disaster Recovery Plan.

Client Interaction
· Act as liaison between Systems technical staff and end-users during troubleshooting, escalating as needed.

Projects and Training
· Educate and assist systems technical staff
· Focus on client satisfaction by meeting service level agreements
· Participate in local and global technical projects, upgrades and software roll-outs.
· Liaise with hardware vendors

· Two to three years English speaking IT client support experience within a business environment.
· Strong familiarity with Windows desktop technologies/architectures and their maintenance and configuration. Ability to install hardware components such as RAM, hard drives, cables, and processors is preferable. Experience troubleshooting and resolving hardware problems and conflicts.
· Proficiency with Windows 10, MS Office 365 products
· Experience with Cisco video conferencing technology and other industry standard collaborations tools such as Zoom, Skype and MS Teams.
· Strong verbal communication skills; ability to work well in a team environment, organize multiple deliverables, and respond to changing priorities.
· Strong analytical and organizational skills.
· Flexibility to adapt and a passion to learn new technologies

Click to apply! We are looking forward to receiving your application.

I am a consultant for Hays Technology, specialised in software / web development in Luxembourg. I help tech professionals develop their careers and ensure that companies are supported by the best talent. #1302726
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Job Type
To be defined

Talk to a consultant

Talk to Anass Mahla, the specialist consultant managing this position, located in Luxembourg
Hays, 65 Avenue de la Gare

Telephone: +352 268 654 13