We are looking for an IT Application Expert for one of our clients with a strong reputation for their department : Application Management..
• Act as escalation point for the Service Desk and/or internal customers for any type of application related support requests • Increase and improve ITSM knowledgebase for application support processes and end-user support articles • Manage the lifecycle of applications, within a defined portfolio, including roadmap, licensing, integration into existing landscape, end-user training, support and upgrade • Inform and recommend to the business about new functionalities of the applications within the portfolio, thru defined communication channel(s) • Actively participate, in strong collaboration with the different IT S&S teams and vendors, to define the necessary environments in order to be able to test and implement of new releases • Participate in continuous improvement and write appropriate guidelines where required • Participate to IT S&S related projects • Occasionally provide an administrative support in the scope of the activity • Take responsibility in ITIL processes
Minimum required criteria:
• Be holder of a bachelor degree “BAC& 3” in Information Technology or equivalent combination of education and experience in a similar position • Show a good sense of priorities • Show structured approach in analysis and documentation • Be accurate, detail oriented and reliable • Demonstrate customer orientation and as an role model • Be familiar with standard office applications • Show excellent communication skills in English (spoken and written) as well as good skills in German or French • Strong ability to give training to different population • Have good presentation skills
Desired or to be acquired criteria:
• Be able to work team-oriented and independently • Must be able to learn, understand, and apply new technologies • Show a strong ability to communicate at all levels, both inside and outside the company • Show user skills in the tools used in the department • Demonstrate a good sense of urgency and flexibility • Show basic knowledge of the ITIL Framework • Be able to deliver results within defined timeframe; • Maintain the strict confidentiality of the data.
The ideal candidate:
• Knowledge of any other language is considered as asset
Aviation & Aerospace Technology
Rémunération selon profil
31 Jul 2022
Talk to a consultant
Talk to Thomas Nguyen, the specialist consultant managing this position, located in Luxembourg