IT Application Expert (M/F)

Nouvelle opportunité à saisir !
We are looking for an IT Application Expert for one of our clients with a strong reputation for their department : Application Management..

Main duties:

• Act as escalation point for the Service Desk and/or internal customers for any type of application related support requests
• Increase and improve ITSM knowledgebase for application support processes and end-user support articles
• Manage the lifecycle of applications, within a defined portfolio, including roadmap, licensing, integration into existing landscape, end-user training, support and upgrade
• Inform and recommend to the business about new functionalities of the applications within the portfolio, thru defined communication channel(s)
• Actively participate, in strong collaboration with the different IT S&S teams and vendors, to define the necessary environments in order to be able to test and implement of new releases
• Participate in continuous improvement and write appropriate guidelines where required
• Participate to IT S&S related projects
• Occasionally provide an administrative support in the scope of the activity
• Take responsibility in ITIL processes

Required profile:

Minimum required criteria:

• Be holder of a bachelor degree “BAC& 3” in Information Technology or equivalent combination of education and experience in a similar position
• Show a good sense of priorities
• Show structured approach in analysis and documentation
• Be accurate, detail oriented and reliable
• Demonstrate customer orientation and as an role model
• Be familiar with standard office applications
• Show excellent communication skills in English (spoken and written) as well as good skills in German or French
• Strong ability to give training to different population
• Have good presentation skills

Desired or to be acquired criteria:

• Be able to work team-oriented and independently
• Must be able to learn, understand, and apply new technologies
• Show a strong ability to communicate at all levels, both inside and outside the company
• Show user skills in the tools used in the department
• Demonstrate a good sense of urgency and flexibility
• Show basic knowledge of the ITIL Framework
• Be able to deliver results within defined timeframe;
• Maintain the strict confidentiality of the data.

The ideal candidate:

• Knowledge of any other language is considered as asset

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Tipologia di lavoro
Aviation & Aérospacial
Sede di lavoro
Rémunération selon profil
Data di chiusura
31 Jul 2022

Consulente di riferimento

Il Consulente Thomas Nguyen, è il nostro esperto che gestisce questa opportunità di lavoro, con sede a Luxembourg
Hays, 65 Avenue de la Gare

Telefono: +35226865405