IT customer service delivery Controller (m/f)

Join an expanding team of passionate IT professionals
Hays Technology is looking for an Junior Engineer for one of our clients in technology, digital and satellite communications. This is a great opportunity for junior engineers with any experience/knowledge in Digital Video Broadcasting, radio frequency to start with a great company they will upskill you a lot with various training in order for you to excel in this role.

Your new role

• This is a shift work role with significant extra pay shift allowances
• Maintain services to the highest possible standards, considering primarily service availability and quality of transmission, though the use of automatic and manual monitoring and analysis systems.
• Be accountable for the delivery of industry leading customer service
• Perform timely and effective troubleshooting and service recovery actions
• Perform line up tests of uplinks as required
• Provide 24/7 service support to global customers
• Operate managed platforms and associated networks
• Provide technical support to customer
• Create operational reports and statistics as required
• Ensure the availability and preparedness of monitoring systems for Data and Broadcast services

What you'll need to succeed

• Electronics/telecommunications/ICT (BS/MS) degree, or equivalent qualifications and experience
• Digital Video Broadcasting knowledge/experience is a must have
• Radio frequency knowledge/experience is a must have
• Minimum of 3 years ‘experience
• Good knowledge of satellite communications techniques, architecture and protocols
• Operating knowledge of VSAT platforms and associated systems
• Knowledge of IP networks, platforms and Internet infrastructure (BGP/DNS/IPV6 etc.) and/or Broadcast systems and technologies (DVB/Multiplexing/Contribution/Distribution)
• Working knowledge of systems and server infrastructure (Linux/Windows)
• Willingness and drive to continuously acquire new knowledge and skills
• Strong aptitude for a systems approach to problem solving, and good analytical skills
• Self-motivated
• Keen attention to detail and organizational skills
• Excellent collaborator, both among departments and various geographical locations
• Good command of the English language (written and spoken ) is essential for this role. Other languages are a nice to have

If you're interested in this role, Click to apply! We are waiting for your application

I am a consultant for Hays Technology, specialising in all areas of Infrastructure in Luxembourg. I help tech professionals to develop their careers and I ensure that companies are supported by the best talents. My passion for this field was born 3 years ago, in a company with strong principles of customer service and delivery. #1289550
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Job Type

Talk to a consultant

Talk to Paul Boylan, the specialist consultant managing this position, located in Luxembourg
Hays, 65 Avenue de la Gare

Telephone: +35226865430